Refund Policy
Refund Policy
This policy outlines how refunds are processed in different scenarios. All refunds are processed to your original payment method within 30 days, with no restocking fees charged.
Return-Based Refunds
For items you've returned to us:
- Standard Returns: Full refund when items are returned meeting all requirements (unused, with tags, original packaging)
- Defective Items: Full refund including any shipping charges
- Exchanges: Price differences will be refunded or charged accordingly
- Partial Refunds: May apply if items are returned in less than perfect condition
Return refund process:
- We receive and inspect your return
- You receive approval notification
- Refund is processed within 30 days
Lost or Damaged Shipment Refunds
For shipping-related issues:
- Lost Packages: Full refund if your order is lost during transit
- Damaged in Transit: Full refund if items arrive damaged
Contact support@bonamart.com immediately if your package appears lost or arrives damaged.
Refund Method & Timeline
- All refunds go back to the original payment method used for purchase
- Processing time: Within 30 days of approval
- Additional time may be needed for your bank to post the refund
Refund Status Updates
You will receive email notifications when:
- Your return is received (for return-based refunds)
- Your refund is approved
- Your refund is processed
Need Help?
If you have any questions about your refund or if more than 30 days have passed since we've approved your return, please contact us at support@bonamart.com.
For information about returning items, please see our Return Policy.